Effective Date: 29/04/2025
At Great Racks Australia (referred to as “Great Racks”, “we”, “us” or “our”), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website (https://greatracks.com.au) or providing us with your personal information, you agree to the terms of this Privacy Policy.
1. What Information We Collect
We may collect the following types of personal information:
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment details (processed securely via third-party providers)
- Purchase history
- IP address and browser information
- Any other information you provide via our contact forms, support channels, or surveys
2. How We Collect Information
We collect personal information through:
- Website forms (e.g., contact, checkout, newsletter signup)
- Orders placed on our website
- Email correspondence
- Customer support interactions
- Cookies and tracking technologies for website analytics and personalization
3. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Communicate with you regarding your order or inquiry
- Send newsletters and marketing (if opted-in)
- Improve our website and services
- Comply with legal obligations
4. Sharing Your Information
We do not sell your personal information. We may share it with trusted third parties for purposes such as:
- Payment processing
- Order fulfillment and delivery
- IT and website support services
- Marketing and analytics providers (e.g., Google Analytics, Meta)
These third parties are required to handle your data securely and in accordance with applicable privacy laws.
5. Cookies and Tracking
Our website uses cookies to improve user experience and analyse traffic. You may control cookie preferences via your browser settings.
6. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
7. Access and Correction
You may request access to, or correction of, your personal information by contacting us using the details below. We may require identity verification before providing access.
8. Marketing Communications
You can opt out of receiving marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us.
9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their content or privacy practices.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Effective Date.”
11. Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact:
Great Racks
Email: accounts@greatracks.com.au
Phone: 0432 940 441
Website: https://greatracks.com.au
